Peace of Mind, Delivered.
At TMG Industrial, every shipment matters. Our Premium Shipping Protection (PSP) provides customers with added confidence that their orders are protected against loss, theft, or damage during transit. It’s a simple, affordable add-on designed to ensure your investment is always secure.
How PSP Works
- Add at Checkout – Select Premium Shipping Protection easily when completing your purchase.
- Automatic Coverage – Once selected, PSP protects your order from the moment it leaves our warehouse until it arrives safely at your door.
- Simple Claims Process – If your shipment is lost, stolen, or damaged, simply email cs@tmgindustrial.com — no need to deal with carrier policies or complex forms.
- Fast Resolution – Claims are reviewed and resolved within 48 hours, with either a replacement or refund issued promptly.
Why Choose PSP?
- Guaranteed Protection – Coverage for lost, stolen, or damaged items.
- Faster Support – Direct assistance from TMG Industrial’s service team, not third-party carriers.
- No Hassle – One-touch claims through cs@tmgindustrial.com.
- Customer Confidence – Build lasting trust and satisfaction with every order.
Frequently Asked Questions
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What happens if I don’t choose PSP?
If you decide not to add PSP, your order will still be shipped securely using TMG Industrial’s standard process. However, in the event of loss, theft, or damage during transit, you’ll need to record the incident on the delivery documents at the time of receipt. TMG Industrial will initiate the investigation on your behalf, but such claims are subject to the carrier’s terms, conditions, and liability limits, which often involve lengthy and complex procedures. -
What does PSP cover?
All orders protected under PSP are covered for loss, theft, or damage during transit. -
Is it worth it?
Yes. Many TMG customers purchase high-value industrial equipment, and PSP offers peace of mind knowing their investment is protected and backed by TMG’s quick-response service. -
How do I file a claim?
Simply email cs@tmgindustrial.com with your order number and relevant details, such as photos or tracking information. -
When will I get a response?
TMG Industrial resolves all PSP claims within 48 hours, issuing either a refund credit or a replacement shipment. -
When does PSP coverage expire?
Claims must be submitted within 7 days of the confirmed delivery date, or within 30 days of shipment if the order has not been received. -
Does PSP cover normal shipping delays?
No. Coverage does not extend to delays caused by customs clearance, natural disasters, or other events beyond TMG Industrial’s control. -
Does PSP replace standard warranties or return policies?
No. PSP does not supersede standard warranty terms or return policies.
Protect What Matters Most
With TMG Industrial’s Premium Shipping Protection, your purchase is more than an order — it’s a promise delivered safely.