Costumer service told us next day delivery was offered when purchased, we were on a time crunch. Had to call about 6-7 times over the span of a week, arrived a week and half later. Similarly, it was not clearly communicated in product information that this tent is not free standing and needs to be anchored to the ground, which significantly complicated our set up and took more time which we did not have after it arrived many days late. Now that tent is set up seems to be solid, however the anchoring piece was a big surprise and significantly altered how and where it could be placed.